Policies

Prices:
Craggy Aero strives to offer competitive prices. Prices change with time, especially for equipment manufactured overseas because of currency exchange rates.

Order Fulfillment:
Orders will be processed as they arrive, or as soon as possible thereafter.

Credit Card Payments:
 If, for some reason, Craggy Aero cannot deliver the order, you will receive a full refund. If you prefer, payment by other means can be arranged by contacting Craggy Aero directly.

Online Orders:
An automatic email message will confirm your order and provide a reference number.

Phone Orders:
Phone orders may be placed by calling 530-905-0062, and are processed when they are received.  An email confirmation will be provided if you wish.

Shipping:
We normally ship by the most economical means using USPS, UPS or FedEx. International orders are shipped by USPS Global Express Mail service which delivers in 3-5 days. Shipping and shipping costs are determined on the check-out page.

Damaged Shipments:
Shipments are insured. You are responsible to collect from the carrier in case of damage. Upon receiving your shipment, check all items carefully. If damage is found, retain the original carton(s) and packing materials and:

If you follow these procedures, the carrier is likely to honor your claim for damages.

Craggy Aero Warranty:
Items manufactured by Craggy Aero are warranted to be free from defect in materials and workmanship for a period of 60 days from delivery. Faulty items will be replaced.  Craggy Aero will cover shipping costs. Contact Craggy Aero within 30 days of receiving faulty goods. Shipping damage is not covered under this policy.

Other-Manufacturer Warranties:
Items manufactured by other manufacturers are covered by the manufacturers' warranties. Craggy Aero will assist you in receiving warranty service.

Refunds:
To exercise this privilege, contact Craggy Aero within one week of receiving shipment.  Your refund will be issued after return of the undamaged items. You should insure the shipment for the full purchase amount.

Privacy Policy

Introduction
Craggy Aero respects each individual’s right to personal privacy. We collect and use information through our web site only in the ways disclosed in this statement. This statement applies solely to information collected at Craggy Aero's web site.

Part I. Information Collection
Craggy Aero: collects information through our web site. This information is provided voluntarily. We collect the following information when you make a purchase:

• Name
• Address
• Email Address
• Phone Number
• Credit Card Data

Part II. Information Usage
The information collected by Craggy Aero  be used for order fulfillment.  The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our web site with data from other sources. In order to fulfill orders, we share data with the following third parties:

• shipping companies
• credit card companies

We offer links to other web sites. Please note: When you click on links to other web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we will advise you by updating this policy statement.

Part III. Problem Resolution
If problems arise, users may contact. Craggy Aero.  We are committed to resolving disputes quickly and amicably.

Part IV. Data Storage and Security
Craggy Aero protects user information with the following security measures:

• secure servers
• SSL encryption

If you have questions about privacy or security, please email us at rhpf@craggyaero.com